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We test all watches for 24 hours before shipping and ship the next day. Depending on how far you are from our service center in South El Monte, CA your watch will usually arrive within 2-3 days.
Yes, One to two years on parts, depending on the model, and lifetime on the movement.
We process exchanges and returns as soon as we receive them, usually the same or next day. It may take longer for your bank to process your refund.
Yes, you can cancel online or send us an email before it ships. Once it has shipped you will have to return it to our service center to receive a refund.
We’ll email you a tracking number as soon as it ships.
Returns and exchanges
All purchases can be returned, in original condition, within 30 days of your receiving the order.
Send it back to our service center at:
2521 Strozier Ave
South El Monte, CA 91733
Yes you can, within 30 days of purchase. You can always regift it to someone else as everybody knows someone who needs a little help reading the fine print and finding their way in the dark.
You can watch a video on the website that explains it clearly.
Yes, absolutely. Everything from battery and strap replacement to a complete case replacement. We are known for our exceptional customer service.
Send it back to us right away and we’ll replace it.
Yes we do. All of our watches use standard size straps so you can easily find a replacement if you like.
All of our watches are tested to 30 meters (about 90 feet). It is important to rinse it after being in salt water and open the lens and dry it. Also dry off the strap.
Just like most watches but with a couple of cool features. Pull out the stem half way to set the date and all the way to set the time. You’ll feel it. Press the bottom button on the watch to pop open the magnifying lens and use it right on your wrist. To close it press the lens closed and if you hold down on the button and release it after the lens is already down it will reduce wear and tear. To turn on the light press the top button. The light will come on and stay on for 30 seconds. It will turn off after 30 seconds to make sure you don’t wear down the battery. Just press again if you need to restart the timer. Use it with or without the lens for instant light at the press of a button.
We can ship to most anyplace in the world once we have verified the purchase and you approve shipping charges.
We offer free shipping anywhere in the US.
You can do this on the website or send us an email and we’ll update it.